Privacy Policy

This Privacy Policy explains how Revive Care, LLC ("we", "us", "our") collects, uses, shares, and protects information you provide to us when you visit officialrevivecare.store, create an account, place an order, contact customer support, or otherwise interact with our services. We are committed to transparency and to handling your data with the care it deserves.

1. Information We Collect

We collect information you provide directly to us:

• Contact information — name, shipping address, billing address, phone number, email.
• Payment information — processed by our PCI-compliant payment partners (Shopify Payments, PayPal, Stripe). We never store full card numbers on our servers.
• Order information — items purchased, quantities, shipping method, order history.
• Communications — emails, support tickets, customer service calls, social media messages.
• Account information — if you create an account, your password (hashed), preferences, saved addresses, and order history.

We also automatically collect device and usage data through cookies and similar technologies (your IP address, browser type, pages visited, referrer URL, device identifiers, approximate location).

2. How We Use Your Information

• Process and ship your orders, including communicating shipping status.
• Provide customer support and respond to your questions.
• Send order updates, shipping confirmations, and — with your consent — marketing communications.
• Improve our website, products, and customer experience.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations (tax records, regulatory requirements).

3. Who We Share Your Information With

We only share what is strictly necessary, and only with the following categories of partners:

• Payment processors — Shopify Payments, PayPal, Stripe — to authorize and settle transactions.
• Shipping carriers — USPS, UPS, DHL, FedEx — to fulfill and deliver orders.
• Email and marketing platforms — e.g. Klaviyo — only if you have opted in to marketing communications.
• Analytics providers — e.g. Google Analytics, Meta Pixel — on an aggregated, pseudonymized basis.
• Order tracking partner — ParcelPanel — to provide live order tracking.
• Legal authorities — only when required by valid legal process (subpoena, court order).

We do not sell your personal information. We do not rent, trade, or transfer your data to third parties for their independent marketing use.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for shopping cart functionality, login sessions, fraud prevention, analytics, and (with your consent where required) advertising and remarketing. You can disable cookies in your browser settings, but some parts of our site may not function correctly.

5. Your Privacy Rights

Depending on your location, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Delete your personal data (subject to legal retention requirements).
• Port your data to another service.
• Opt out of marketing communications at any time.
• Withdraw consent for processing where consent is the legal basis.

To exercise any of these rights, email hello@officialrevivecare.store. We will respond within 30 days.

California residents have additional rights under the CCPA / CPRA, including the right to know what categories of personal information we collect and the right to opt out of any sale or sharing of personal information. We do not sell personal information.

EU, UK, and EEA residents have rights under the GDPR, including the right to lodge a complaint with your local data protection authority.

6. Data Retention

We keep your order and account records for as long as your account is active and for up to 7 years thereafter for tax, accounting, and legal purposes. Marketing data is deleted promptly upon unsubscribe. Support communications are retained for 3 years for quality assurance.

7. Security

All payment pages are served over HTTPS / TLS. Payment data is processed by PCI-DSS Level 1 certified providers. While no system is perfectly secure, we use industry-standard safeguards — encryption in transit and at rest, role-based access controls, regular security reviews — to protect your data.

8. Children's Privacy

Our site and products are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their information, please contact us and we will delete it immediately.

9. International Data Transfers

Our servers are located in the United States. If you access our site from outside the US, your information may be transferred to, stored, and processed in the US. By using our site, you consent to such transfer. For EU/EEA users, we rely on Standard Contractual Clauses where required.

10. Third-Party Links

Our site may contain links to third-party websites (e.g. social media platforms, press articles). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via email (if we have your address) or a prominent notice on our website.

12. Contact

For any privacy question or request: hello@officialrevivecare.store · 512-239-9976 · Revive Care, LLC, 1209 Orange Street, Cleveland, OH 44113, USA.